Frequently Asked Questions
Everything you need to know about your Solotech electronics experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, and you will receive a tracking number via email once your package departs our warehouse.
Do your products come with a manufacturer warranty?
Yes, all electronic devices sold on Solotech come with a minimum 12-month manufacturer warranty. Some premium brands may offer extended coverage, which will be detailed on the specific product page.
What is your return policy for open-box items?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories and manuals. A small restocking fee may apply for items that are not in 'like-new' condition.
Are your products compatible with international voltage standards?
Most of our portable electronics are dual-voltage (110V-240V). However, for larger home appliances, please check the product specifications for voltage requirements. You may need a plug adapter for different regions.
How can I track my order status?
Once your order is shipped, you can track it by logging into your Solotech account or by clicking the 'Track My Order' link provided in your shipping confirmation email.
Do you offer technical support for setup?
Absolutely. Our expert technical team is available via live chat and email from 9 AM to 6 PM EST to assist you with the initial setup and troubleshooting of any device purchased from our store.